Network Working Group M. Nottingham
Internet-Draft July 30, 2017
Intended status: Best Current Practice
Expires: January 31, 2018

The Internet is for End Users


This document requires that Internet Standards consider end users as their highest priority concern.

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Table of Contents

1. Introduction

The IETF, while focused on technical matters, is not neutral about the purpose of its work in developing the Internet [RFC3935]:

However, the IETF is most comfortable making what we believe to be purely technical decisions; our process is defined to favor technical merit, through our well-known bias towards “rough consensus and running code”.

Nevertheless, the running code that results from our process (when things work well) inevitably has an impact beyond technical considerations, because the underlying decisions afford some uses while discouraging others; while we believe we are making purely technical decisions, in reality that may not be possible. Or, in the words of Lawrence Lessig [CODELAW]:

This impact has become significant. As the Internet increasingly mediates key functions in societies, it has unavoidably become profoundly political; it has helped people overthrow governments and revolutionize social orders, control populations and reveal secrets. It has created wealth for some individuals and companies, while destroying others’.

All of this raises the question: For whom do we go through the pain of gathering rough consensus and writing running code?

There are a variety of identifiable parties in the larger Internet community that standards can provide benefit to, such as (but not limited to) end users, network operators, schools, equipment vendors, specification authors, specification implementers, content owners, governments, non-governmental organisations, social movements, employers, and parents.

Successful specifications will provide some benefit to all of the relevant parties, because standards do not represent a zero-sum game. However, there are often situations where we need to balance the benefits of a decision between two (or more) parties.

To help clarify such decisions, Section 2 mandates that end users have the highest priority.

Our goal is not to avoid all potential harm to or constraint of end users; rather, it’s to give guidance in a particular situation – when we’ve identified a conflict between the needs of end users and another stakeholder (e.g., a network operator), and need a “tiebreaker”, we should err on the side of finding a solution that doesn’t harm end users.

Note that “harm” is not defined in this document; that is something that the relevant body (e.g., Working Group) needs to discuss. The IETF has already established a body of guidance for such decisions, including (but not limited to) [RFC7754] on filtering, [RFC7258] and [RFC7624] on pervasive surveillance, [RFC7288] on host firewalls, and [RFC6973] regarding privacy considerations.

Over time, additional guidance is likely to be defined. In the absence of specific guidance on a given topic, this document provides a general approach to making such decisions.

Doing so helps the IETF achieve its mission, and also helps to assure the long-term health of the Internet. By prioritising the concerns of end users, we assure that it reaches the greatest number of people, thereby delivering greater utility by maximising its network effect.

1.1. Notational Conventions

The key words “MUST”, “MUST NOT”, “REQUIRED”, “SHALL”, “SHALL NOT”, “SHOULD”, “SHOULD NOT”, “RECOMMENDED”, “MAY”, and “OPTIONAL” in this document are to be interpreted as described in [RFC2119].

2. The Internet is for End Users

Internet standards MUST consider the end users of the Internet to have priority over every other party.

While networks need to be managed, employers and equipment vendors need to meet business goals, and so on, the IETF’s mission is to “build a better human society” [RFC3935] and – on the Internet – society is composed of end users, along with groups of them forming business, governments, clubs, civil society organizations, and other institutions that influence it.

By “end users,” we mean non-technical users whose activities our protocols are designed to support. Thus, the end user of a protocol to manage routers is not a router administrator; it is the people using the network that the router operates within.

This does not mean that the IETF community has any specific insight into what is “good for end users”; as always, we will need to interact with the greater Internet community and apply our process to help us make decisions, deploy our protocols, and ultimately determine their success or failure.

It does means that, because end users are not technical experts, we have a responsibility to consider their needs, and will need to engage with those who understand how our work will affect end users, such as civil society organisations, as well as governments, businesses and other groups representing some aspect of end user needs.

When a proposed solution to a problem has a benefit to some other party at the identified expense of end users, we will find a different solution or find another way to frame the problem.

There may be cases where genuine technical need requires compromise. However, such tradeoffs need to be carefully examined, and avoided when there are alternate means of achieving the desired goals. If they cannot be, these choices and reasoning SHOULD be carefully documented.

For example, IPv6 [RFC2460] identifies each client with a unique address – even though this provides a way to track end user activity and helps identify them – because it is technically necessary to provide networking (and despite this, there are mechanisms like [RFC4941] to mitigate this effect, for those users who desire it).

Finally, this requirement only comes into force when an explicit conflict between the interests of end users and other relevant parties is encountered (e.g., by being brought up in the Working Group). It does not imply that a standards effort needs to be audited for user impact, or every decision weighed against end user interests.

3. IANA Considerations

This document does not require action by IANA.

4. Security Considerations

This document does not have direct security impact; however, failing to prioritise end users might well affect their security negatively in the long term.

5. References

5.1. Normative References

[RFC2119] Bradner, S., "Key words for use in RFCs to Indicate Requirement Levels", BCP 14, RFC 2119, DOI 10.17487/RFC2119, March 1997.

5.2. Informative References

[CODELAW] Lessig, L., "Code Is Law: On Liberty in Cyberspace", 2000.
[RFC2460] Deering, S. and R. Hinden, "Internet Protocol, Version 6 (IPv6) Specification", RFC 2460, DOI 10.17487/RFC2460, December 1998.
[RFC3935] Alvestrand, H., "A Mission Statement for the IETF", BCP 95, RFC 3935, DOI 10.17487/RFC3935, October 2004.
[RFC4941] Narten, T., Draves, R. and S. Krishnan, "Privacy Extensions for Stateless Address Autoconfiguration in IPv6", RFC 4941, DOI 10.17487/RFC4941, September 2007.
[RFC6973] Cooper, A., Tschofenig, H., Aboba, B., Peterson, J., Morris, J., Hansen, M. and R. Smith, "Privacy Considerations for Internet Protocols", RFC 6973, DOI 10.17487/RFC6973, July 2013.
[RFC7230] Fielding, R. and J. Reschke, "Hypertext Transfer Protocol (HTTP/1.1): Message Syntax and Routing", RFC 7230, DOI 10.17487/RFC7230, June 2014.
[RFC7258] Farrell, S. and H. Tschofenig, "Pervasive Monitoring Is an Attack", BCP 188, RFC 7258, DOI 10.17487/RFC7258, May 2014.
[RFC7282] Resnick, P., "On Consensus and Humming in the IETF", RFC 7282, DOI 10.17487/RFC7282, June 2014.
[RFC7288] Thaler, D., "Reflections on Host Firewalls", RFC 7288, DOI 10.17487/RFC7288, June 2014.
[RFC7624] Barnes, R., Schneier, B., Jennings, C., Hardie, T., Trammell, B., Huitema, C. and D. Borkmann, "Confidentiality in the Face of Pervasive Surveillance: A Threat Model and Problem Statement", RFC 7624, DOI 10.17487/RFC7624, August 2015.
[RFC7754] Barnes, R., Cooper, A., Kolkman, O., Thaler, D. and E. Nordmark, "Technical Considerations for Internet Service Blocking and Filtering", RFC 7754, DOI 10.17487/RFC7754, March 2016.

Appendix A. Acknowledgements

Thanks to Edward Snowden for his comments regarding the priority of end users at IETF93.

Thanks to the WHATWG for blazing the trail with the Priority of Constituencies.

Thanks to Harald Alvestrand for his substantial feedback and Stephen Farrell, Joe Hildebrand, Lee Howard, Russ Housley, Niels ten Oever, Martin Thomson, and Brian Trammell for their suggestions.

Appendix B. Frequently Asked Questions

B.1. Why do we need this?

It’s not uncommon for proposals to be made in the IETF for a change to a protocol – one that’s being designed or already deployed – to make certain tasks easier, but in a way that causes some parties concern about impact upon end users.

For example, network operators approached the HTTP Working Group in 2014 with a proposal to allow an “explicitly authenticated proxy” to be involved in HTTPS connections, so that operators could interpose new services, improve network efficiency and meet regulatory mandates.

After much discussion, the Working Group declined the new work, on the grounds that HTTPS was explicitly documented as an end-to-end encrypted protocol [RFC7230], and couldn’t be changed retroactively.

Having a policy like this in place would have given the Working Group a way to hold a more productive and limited discussion, because it would be focused on the question “Does intercepting HTTPS have an unacceptable potential for harming end users?”

Achieving even rough consensus [RFC7282] on that would allow the Working Group to conclude discussion more quickly, while still giving the proposal a fair hearing.

That discussion would still necessarily need to encompass the nature of the harm, various tradeoffs and possible alternatives, as discussed above. Nevertheless, having some form of guidance regarding the overall goals and priority of constituencies does help Working Groups in this situation.

B.2. How will this impact my Working Group?

When someone identifies a potential impact upon end users in a document or proposal, the Working Group should assess it. If the Working Group does reach consensus (even rough, as per [RFC7282]) that this is the case, the risk will need to be mitigated, or an alternative approach found.

As explained above, there might be cases where the Working Group determines that there is potential for end user impact, but that it is the “least worst” option. These cases are encouraged to be documented (e.g., in Security Considerations).

Author's Address

Mark Nottingham EMail: URI: